Emergency Department Savings for Nurse Response Clients

The Challenge

From 1994 through 2004, the number of Emergency Department (ED) visits in the United States increased from 93.4 million to 110.2 million visits annually. Increased trends in non-emergent ED visits pose a significant financial impact on hospitals, health plans, provider groups, colleges and universities and community health centers. These organizations are faced with the challenge of migrating patients from obtaining episodic primary care at the ED to getting those services in a more appropriate setting, such as from a primary care physician.

The Nurse Response Solution

Nurse Response is a medical triage phone service that provides organizations with 24-hour healthcare advice and assistance for their patients or members. Nurse Response triage nurses are experienced professionals who have the knowledge to help patients with immediate health concerns make informed decisions.

Through continuous in depth assessment and evaluation, Nurse Response continually improves systems, processes and products to support the highest quality care delivery to our clients.

Proven Results

Nurse Response clients realize proven cost savings when utilizing the Nurse Response triage solution. In a study conducted from January 1, 2006, to November 30, 2006, clients received cost savings of $658,260 when their patients followed the advice of the Nurse Response triage nurses.