Nurse Response doesn’t just serve health plans – we are health plans. From our internal health plan solutions with our parent company Centene to our external health plan clients across the country, Nurse Response has the kind of experience in managed care that few can match. Medicaid, Medicare, and commercial health plan clients benefit from the way we think and the fact that we act as an extension of your team. Even more important is how seamlessly we serve your constituents and meet their needs on their terms.
The customer’s experience becomes your company’s difference. The benefit to your organization is the increased satisfaction and efficiency that comes with Care. Right. Now.™
• Competent, compassionate healthcare professionals who have the resources to instantly assess needs and provide actionable recommendations in a culturally and linguistically sensitive manner
• An online and audio library of health and wellness information that supports and empowers healthy decision making
• Support for behavioral health crisis intervention
• Outbound calls to welcome new members, provide easy-to-understand benefit answers, and recommend health management, preventative and self-care programs to facilitate high-quality outcomes
• Healthcare professionals delivering year-round 24/7 advice and education to your members from four URAC Accredited Health Call Centers across the country
• Peace of mind knowing that your members are receiving advice and recommendations that facilitate healthy outcomes and encourage the appropriate utilization of routine, urgent, and emergency healthcare facilities
• Instantaneous reporting on all engagements with your members to help mitigate risk by ensuring members are routed to the care they need, when they need it
• Outbound calling programs to screen and welcome new members, promote wellness, prevention, and self-care, and assess member satisfaction
“Peace of mind is one of the most valuable commodities in the world. I get peace of mind – and the ability to sleep better at nights – knowing Nurse Response is there for our members.”
“Nurse Response provides superior nurse triage services, which makes us feel confident that our members are given the best attention when they need it the most. Satisfaction surveys say members are happy, too.”