We emphasize quality in everything we do. From the use of computerized medical algorithms and comprehensive documentation to the reporting of each call, we guarantee that the highest quality of care is delivered.

Medical Triage
A nurse triage service that provides access to a broad range of health-related services including health education, urgent pharmacy re-fills, transportation for treatment and crisis interventions.

Student Health
After-hours programs for students who need medical attention or advice during non-working hours for the campus student medical center.

Health Risk Assessment
Outbound calls by health care professional to assess and educate patients on potential health risks that are related to lifestyle and family history. The assessment helps health plans identify potential disease management programs for patients who may be at risk for certain medical conditions.

Welcome Calls
An outbound call to a new member/patient of a health plan, pharmacy or patient prescribed a new medication. The health care professional would provide information and support as needed.

Crisis Calls
A nurse triage service that provides 24/7 patient support for behavioral health crisis interventions.

Disease Management
Outbound calls by registered nurses to provide education, problem solving and support to keep patient disease state under control.

Medication Compliance
Outbound calls by registered nurses to provide education, problem solving and support to keep patients compliant to specific medications.

17P Program
Outbound calls by registered nurses to provide education, problem solving and support to pregnant women at risk for premature delivery. Program also includes the cost and delivery of compounded injectable drug to patient’s physician.

RxAccess (Generic Drug Program)
A patient assistance program that helps low-income individuals without pharmacy coverage.

Post-Hospital Calls
Outbound calls to patients who have been discharged from inpatient, outpatient or emergency room to follow-up and check on the status of their medical condition.

Answering Service
After-hours support for physician offices.

High-Risk OB Program
Outbound calls by registered nurses to provide education, problem solving and support to pregnant women at risk for a premature or complicated delivery.

Physician Referral Services
Assist with finding a physician.